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GRTL - Frequently Asked Questions

Who can join?

Families living in the Goldfields area, with children up to 6 years old.

What does it cost?

An annual fee of $80 for 5 toys per borrowing or $95 for 8 toys per borrowing.  Half year discounted memberships are offered commencing in August. 

There is a $20 bond that is refundable at the end of the membership year (31 March each year) provided membership commitments have been met (see below).  The bond can be rolled over to the following year or refunded by cheque.  Bond money that has not been claimed for 12 months will be treated as a donation to the Toy Library. 

The fee is non-refundable if you cancel your membership however you can transfer to a new member provided they agree to the general rules and complete a membership application form.  If you wish to cancel your membership you will need to complete a resignation form and a cheque for your bond will be mailed to you provided all conditions have been met e.g. toys returned, rosters completed. 

What are the membership expectations?

You will be rostered to do Toy Library duty approximately one to three times a year (dependent on membership numbers), on either a Sunday afternoon or Tuesday morning (please indicate which day you prefer on the membership application form).  A committee member will always be on roster with you.  Anyone between the ages of 16 and 70 that can count is welcome to complete the roster for you so if you can’t make it send your partner, your mother-in-law or even your babysitter!! 

 

Rosters are mailed every 2 to 3 months to members that are rostered on for that period.  A copy is also displayed in the Toy Library.  If the date assigned to you is unsuitable please try to arrange a swap with another member and notify the Committee member on duty.  Unexplained absences will result in the forfeiture of your bond.  We appreciate that the unexpected can occur so please call the Committee member on duty or the GRTL phone on 0439 983 863 if you are unable to make your roster at short notice. 

Membership may be cancelled or suspended due to any of the following:

(a)           failure to pay annual fee
(b)           failure to complete roster duties
(c)           excessive damage to toys
(d)           consistent late return of toys

How long can I keep the toys?

The borrowing period is 3 weeks.  You can return toys earlier.  In most cases you can borrow the toys for a further 3 weeks.  Excessively overdue toys may result in a fine and in some cases you may be invoiced for the replacement cost of the toys.  Non return of toys will result in the toys being reported as stolen. 

How do I know if a toy is complete?

Information regarding the number of pieces etc is on the tag attached to the toy’s container.  Please thoroughly check the toys and count all pieces before leaving the Toy Library, as once they are borrowed they are the responsibility of the member.  The toys will be counted upon their return to the Toy Library. 

What happens if I lose or break toys?

If a piece is lost whilst a toy is in your possession, you will be asked to borrow the toy again for another 3 weeks to try to find the piece.  If the piece is still not found, there is a charge of $5.00 per missing piece.  You will be issued with a receipt and the $5.00 is refundable at any time the piece is found and returned. 

If a toy is broken or lost, please let the Committee Member on duty know.  You may be required to pay the repair or replacement cost. 

Care for toys – encourage your children to take care. 

Please ensure all toys and containers are clean upon return.  If you are returning very dirty toys you will be asked to reborrow the toy and to clean it prior to returning it.  As the Toy Library is a volunteer run organisation we are not able to clean every toy after every loan period. 

Please ensure all outdoor toys are stored appropriately when not in use to minimise sun damage, prevent animals from chewing them and minimise the possibility of theft. 

Please discourage children older than 8 years of age from riding the ride-ons. 

How are the toys categorized?

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